TERMS & DISCLAIMER POLICY

 

This website is operated by Dope Souls. Throughout the site, the terms “we”, “us” and “our” refer to Dope Souls.

Dope Souls offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website.

 

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Jouwweb.nl. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

 

Article 1. DEFINITIONS

 

In these General Terms and Conditions the following words shall have the following meaning, unless expressly stated otherwise or the context otherwise requires:

 

Dope Souls: the User of these General Terms and Conditions, registered at Sneek, Akkerwinde 8, registered with the Chamber of Commerce under "KvK" number: 54199735

 

Agreement: the agreement concluded through the Website

 

Customer: the natural person acting for purposes other than the exercise of his professional or business activities and that concludes an Agreement with Dope Souls through the Website;

 

Product: the product offered by Dope Souls through the Website;

 

Website: the Website www.dopesouls.nl

 

Article 2. GENERAL 

 

The General Terms and Conditions contained herein apply to all Agreements between Dope Souls and Customer concluded through the Website.

 

Any deviations to these General Terms and Conditions are valid only if agreed in writing or by email.

 

In case different conditions have been agreed for certain subjects covered by these General Terms and Conditions, these General Terms and Conditions will remain applicable to any remaining parts of the Agreement. Deviations agreed shall never apply to more than one Agreement.

 

In case one or more provisions of these General Terms and Conditions are void or declared invalid, the remaining provisions of these General Terms and Conditions shall remain in full force and effect. The void or invalid provisions shall be replaced by Dope Souls, taking into account the purport and intention of the original provision(s) to the extent as possible.

 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Article 3. ONLINE STORE TERMS 

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

 

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Article 4. OFFER & WEBSITE 

 

Offers are free of engagement. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


The offer of Dope Souls on its Website is valid as long as stocks last.


Offers do not automatically apply to future Agreements.

 

Apparent errors or mistakes in the offer on the Website are not binding to Dope Souls.

 

The Product range offered on the Website is subject to change.

 

We have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

Article 5. ACCOUNT 

 

Customer can create an account through the Website. For that purpose Customer needs to complete and send in the online registration form. After the account registration has been successfully concluded, Dope Souls will immediately send Customer a confirmation of registration by email.

 

Customer undertakes to provide his correct name, address and other information requested during registration. Dope Souls is not responsible for errors as a result of incorrect information provided.

 

The account is personal and non-transferrable.

 

Customer is at all times responsible for his account on the Website and his log-in information. Customer shall carefully keep his log in information to himself and shall in no case disclose said log in information to any third parties.
Creating multiple accounts is prohibited. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Article 6. SERVICE AND PRICES

 

Any prices stated on the Website are expressed inclusive of btw, exclusive of shipping and exclusive of any import duties.

 

Shipping costs are clearly stated to Customer before Customer can confirm the order.

 

Dope Souls has the right to modify its prices. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Article 7. CONCLUSION OF AGREEMENT 

 

The Agreement is concluded after Customer has completed the entire order process through the Website and has clicked the button "Order subject to payment obligation.”

 

The Agreement shall not be concluded through the Website until after Customer has clicked the button confirming that he has approved of these General Terms and Conditions.

 

After the Agreement has been concluded through the Website, Dope Souls will immediately send Customer a confirmation by email. This confirmation email will contain the order number and other information of Customer's order. In case Customer has not received a confirmation email from Dope Souls, Customer needs to contact Dope Souls customer service.

 

Article 8. BILLING AND ACCOUNT INFORMATION


Customer is offered the following payment options:

  • iDEAL;

  • Credit card (Mastercard and VISA)

  • prior to delivery: by transfer of the invoice amount to the IBAN account of Dope Souls:NL74 INGB 0006 5343 54

 

In case of delivery on account, Customer is obliged to pay the invoice amount within the term of payment stated in the invoice.

 

In case Customer does not pay in time a reminder shall be sent to Customer, requesting Customer to pay the outstanding invoice within a reasonable time. In case Customer does not pay the invoice within the time stated in the reminder, Customer shall be sent a demand for payment. In case Customer does not comply with this demand for payment, Dope souls may pass the claim on to a collection agency or bailiff firm for collection. From the time at which Customer is in default until the time of payment of the entire outstanding amount Customer shall be charged legal interest. Costs of collection shall be charged to Customer in accordance with the Dutch Extrajudicial Collection Cost Regulation.

 

Article 9. DELIVERY AND TERM OF DELIVERY

 

The Product will be sent to the address provided by Customer. The term of delivery provided cannot be considered a final deadline.


In case Dope Souls is not able to deliver the Product within 30 days of conclusion of the Agreement, Dope Souls shall inform Customer of this by email and Customer will have the right to cancel the Agreement free of charge, unless a longer term of delivery has been expressly agreed with Customer. In case Customer cancels the Agreement, Dope Souls will repay any amounts already paid within 14 days after cancellation.

 

The risk in the Product passes to the Customer at the time at which Customer has received the Product. Customer himself is liable for any import duties, customs formalities and taxes in connection with the Product.

 

We do not ship to PO Boxes and Parcel services boxes. 

 

Article 10. RIGHT OF WITHDRAWAL

 

Customer has the right to cancel the Agreement without stating reasons during 14 days. This term commences at the time at which Customer has received the entire order from Dope Souls. Customer will be informed of this right of withdrawal either by email prior to delivery, or in writing on delivery of the Products ordered.

 

In case Customer wishes to invoke his right of withdrawal, Customer must expressly notify Dope Souls of this within 14 days after receipt of the entire order. Customer will be provided the "withdrawal model form" which Customer can use in case he wishes to cancel the Agreement.

 

After Customer has invoked his right of withdrawal, Customer is required to return the Product to Dope Souls within 14 days, subject to the condition that it is not used, not damaged and not modified, and - if possible - in its original packing. Customer is allowed however, to fit the Product being clothing or to try on the Product being an accessory.

 

Customer may also return the Product to Dope Souls within the withdrawal term, without first notifying Dope Souls that Customer invokes his right of withdrawal. In that case Customer is required to enclose in the return shipment the "withdrawal model form" or a similar unequivocal statement to the effect that Customer invokes his right of withdrawal. 
Customer is obliged to affix sufficient postage to the parcel to be returned by Customer. 


If the Products returned are damaged, incomplete or if they have been used, the amount which Dope Souls will repay to Customer in accordance with our policy, it will be reduced by the amount of this damage.

In case Customer cancels the Agreement in accordance with our policy the shipping costs for the return shipment of the Product will be borne by Dope Souls. 


The risk in the return shipment lies with Customer. 


In case of cancellation as described in this article Dope Souls will refund any amounts already paid (purchase price + shipment for delivery and return shipment of the Product) within 14 days after Customer has invoked his right of withdrawal.

 

Customer will be sent a document, named "Information with respect to the exercise of right of withdrawal" in which the procedures concerning the right of withdrawal are explained to Customer. 

 

Article 11. THIRD PARTY PRODUCTS 


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

Article 12. THIRD PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Article 13. RETURN ADDRESS 

 

Products must be returned to the following address:

 

Dope Souls

p.a. Dijana Starcevic

Akkerwinde 8

8607DA Sneek

The Netherlands

 

Article 14. CONFORMITY 

 

Dope Souls guarantees that the Products comply with the Agreement, the specifications stated in the offer, as well as the reasonable demands concerning quality and/or usability and the legal provisions and/or government regulations existing at the time of conclusion of the Agreement.


In case the Product supplied does comply with the Agreement, Customer must contact Dope Souls customer service within 2 months after Customer has discovered the defect.


In case Dope Souls has supplied a defective Product, Dope Souls will credit and repay the invoice amount of the Product to Customer or, in case Customer wishes, a new Product will be sent to Customer.


For the purpose of inspection whether the Product is defective, Dope Souls may demand from Customer that Customer returns the Product to Dope Souls, costs to be borne by Dope Souls.

 

Article 15. LIABILITY 

 

Information and services mentioned on the Website may contain technical mistakes and/or typographical errors. Dope Souls is not liable for such errors and/or mistakes.

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

The operation of the Website may be interrupted by for instance a malfunction or maintenance. Dope Souls is not liable for damage in case of temporary unavailability of the Website.

 

Dope Souls can never guarantee that the information on the Website is correct. Dope Souls will make every effort to ensure that the accuracy of this information is as consistent as possible. Outside influences, for instance as a result of hackers, are always possible and may lead to distorted information. Dope Souls is not liable for this distorted information.

 

Dope Souls is not liable for damage of whatever kind caused by Dope Souls acting upon incorrect and/or incomplete information provided by Customer.

 

Dope Souls can in no way be made liable for the loss of a user name and password used by Customer. For that reason Dope Souls cannot be made liable in case any unauthorized third parties use Customer's log in codes.

 

The colors shown by Customer's screen may differ from the actual Product colours. Dope Souls is not liable for any minor color differences.

 

Dope Souls is not liable for any accidents involving or caused by the Product or damage caused to the Product as a result of for instance incorrect use, use not in accordance with the instructions for use or as a result of incorrect assembly or installation of the Product by Customer or any third parties engaged by Customer.

 

Dope Souls is not liable for loss or distortion of information due to transmission of the information by telecommunication facilities.

 

Dope Souls does not accept any liability towards Customer for indirect or consequential damage, including but not limited to loss of information, profit, turnover or savings.

 

In case Dope Souls is liable for any for any damage, the liability of Dope Souls  is limited to the amount of the payment made by the insurer of Dope Souls. In case the insurer does not pay in any given case or the damage is not covered by the insurance, the liability of Dope Souls is limited to the invoice amount or that part of the Agreement to which this liability applies.

 

The limitations of liability for direct damage contained in these General Terms and Conditions do not apply in case damage is caused by intent or deliberate recklessness on the part of Dope Souls or its subordinates.

 

Your submission of personal information through the store is governed by our Privacy Policy. Privacy Policy

 

Article 16. FORCE MAJEURE 

Dope Souls is not obliged to observe any obligations under the Agreement or to pay any damages in case of Force Majeure. Force Majeure shall in any case include: non-attributable failure in performance on the part of third parties engaged, virus infection and unauthorized access by third parties, traffic obstructions, weather influences, internet malfunctions, power interruptions, fire, theft, government measures and any other situation beyond the (decisive) control of Dope Souls.

 

In case Dope Souls knows or suspects that it will be prevented to supply (part of the) order due to Force Majeure, Dope Souls will inform Customer of that as soon as possible by email. 

 

Article 17. CUSTOMER SERVICE AND COMPLAINTS 


For questions about the order or submitting any complaints Customer can contact Dope Souls customer service. Dope Souls customer service is available in the following way:

Through Email: dope_souls@outlook.com

 

After every question and/or complaint submitted by email, which cannot be responded to immediately, a confirmation of receipt will be sent to Customer, containing the term within which Customer may expect a reply.

Complaints are settled by Dope Souls in any case within 30 days.

 

Article 18. PRIVACY 

 

Dope Souls processes personal information in accordance with the Dutch Data Protection Act.

 

Any rights, obligations, offers and Agreements to which these General Terms and Conditions apply, are governed by Dutch law exclusively.

 

Any disputes between Customer and Dope Souls shall be submitted to the jurisdiction of the competent court of law in the district in which Dope Souls has its registered place of business. After Dope Souls has informed Customer in writing that it wishes to invoke this condition, Customer has the opportunity during one month to opt for settlement of the dispute by the court that is competent by virtue of the law. Privacy Policy 

 

Article 19. PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Article 20. INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Dope Souls and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Article 21. SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Article 22.  TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Article 23. GOVERNING LAW 

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Netherlands. 

 

Article 24. CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

 

Article 25. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at dope_souls@outlook.com